Our fulfillment operation processes orders 9am - 5pm EST. At this time our fulfillment center does not operate over the weekend.

Please allow up to 3-5 business days for order processing and verification. Upgrading your shipping when submitting your order expedites the shipping portion of your order only. After it has been completed, your order will be delivered based on the shipping method chosen during check out. We are not responsible for any lost, stolen, or damaged shipments. The buyer assumes all responsibilities of claims made with the shipping carrier. Please check back with us periodically for any updates regarding our shipping policies.

Privacy & Security

We respect our customers' account information as private and confidential information and will never share this with any outside affiliations or individuals.

Returns & Replacements

We will gladly accept approved returns or exchanges of any merchandise purchased 14 days from the date of receiving your order. If the received date cannot be proven (no tracking information), the 14 days will be based from its order date. Please contact muhammadali@spottrot.com for additional information on how to return an item.

Return items must be in new/unworn condition. Refund amount will be the amount paid minus shipping fees.

Any item that is defective will be fully exchanged and customer will not be responsible for return shipping fees. If the order is free of errors, the customer is responsible for shipping fees both ways when returning or requesting for an exchange.

Taxes

Sales Tax is charged to those orders shipped within the states of Virginia and North Carolina. 

Checking Order Status

If you have placed an order you can check the current status of your order by signing into your account and viewing your Order History.

Phone Support

Should you need further assistance, please call customer service at 866-445-7036.

How can I contact you?
Our customer service email is muhammadali@spottrot.com

How long does it take to receive my order?
Orders typically take about 2-3 days to ship but please see the item description to get the most accurate time frame as may vary per product. 

Orders can take up to 2-4 Business days to arrive once shipped. If you need your order sooner for an event or as a gift, please reach out to customer service and we will do our best to make sure it arrives on time.

How can I track my order?
You will receive an email upon creation of the shipping label, which means your order is getting ready to be shipped.

How does the apparel fit?
You can view the sizing chart on each product page or click the overall size chart here ----> MUHAMMAD ALI APPAREL SIZE CHART

Can I exchange an item?
YES! Please email muhammadali@spottrot.com with your name, order #, and reason for exchanging.

If the exchange is due to a packaging error, defect, or manufacturing issue, we will cover the cost to return the item. If not, you just have to cover the shipping and we'll send you out a new item at no extra cost.

*Exchanges must be made within 60 days from the date your item was delivered.

Do you offer refunds?
YES! Refunds must be processed within 15 days of your purchase date. Item must be in the same condition as you received it. If you want to request a refund, please email our customer service email for help processing.
Please include a note as to why the item is being returned along with your order number and name so we can process the refund quickly.
Refunds will take 2-3 business days to process through back to your bank. Once a refund is processed you will receive an email notification.

What Address do I send Returns to?

Muhammad Ali Online Store (Attn: RETURNS)
7868 US 70 Bus Hwy W
Clayton, NC 27520